Something's off? We'll sort it out. What you do depends on whether your order has shipped.

Not shipped yet

Cancel it yourself: log into your account, open the order, cancel it there. The money goes back automatically. Works until we hand the parcel to DHL. If your account won't let you cancel, write to us.

Already shipped

Then it's a return. Send it back and we refund as soon as the parcel is here, or as soon as you show proof you sent it. Return postage is on you, unless the item is defective or we sent the wrong thing.

Broken, damaged or wrong

Use the form below. Order number, product, what happened, and photos. No photos, no processing. We answer within two business days.

Crashes aren't covered. Carbon breaks at 120 km/h, that's physics, not a defect. We stock spares for every frame we make. Not sure which case you're in? Send the form anyway.